Privacy Policy

SOLARA ENERGY — PRIVACY POLICY

Effective as of July 1st, 2026

This Privacy Policy explains how Solara Energy collects, uses, discloses, and protects personal information in connection with our website, consultations, sales, financing, installation, servicing, and other solar and electrical activities. California residents should review Section 13 for additional disclosures and rights.

1. INTRODUCTION AND SCOPE

Solara Energy LLC and its affiliated and commonly controlled businesses ("Solara," "we," "us," or "our") respect your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information and the choices and rights available to you.

This Privacy Policy applies to personal information collected through our website at www.solaraenergy.co, customer portals, online forms, social media pages, email, text messages, telephone calls, virtual meetings, in-home consultations, property visits, project sites, and other online or offline interactions associated with our products, services, and business activities (collectively, the "Services").

Solara is a licensed California C-10 electrical contractor (CSLB License #1129211) that markets, designs, sells, arranges financing for, installs, monitors, maintains, repairs, and services solar energy systems, battery storage systems, electrical service upgrades, electric vehicle charging equipment, energy-efficiency products, and other related products and services for residential and commercial customers. We may expand, modify, or discontinue products and services over time.

This Privacy Policy does not apply to personal information collected from employees, job applicants, or independent contractors in a workforce context, except where required by law. It also does not apply to third-party websites or services that maintain their own privacy policies.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us, the products or services you request, and the stage of your project. We may collect the following categories of personal information:

A. Identifiers and Contact Information. Name, signature, mailing address, service address, email address, telephone number, account number, customer or project identifier, online account credentials, and similar identifiers.

B. Property, Home, and Project Information. Property ownership or occupancy information, property type, roof condition, roof dimensions, shading, photographs, videos, site survey information, electrical equipment, main service panel information, utility meter information, equipment location, permitting information, and other information concerning the property or proposed project.

C. Energy and Utility Information. Utility provider, utility account information, electric bills, rate plans, energy usage and consumption history, interval data, system production, battery usage, grid-service participation, and other energy-related information.

D. Commercial and Transaction Information. Products or services requested, proposals, designs, contracts, purchase and service history, project status, pricing, discounts, incentives, warranties, rebates, referrals, payment history, account balances, customer support records, and information about your preferences or interests.

E. Financial and Financing Information. Payment method, bank or payment card information, financing preferences, credit-related information, and loan, lease, power purchase agreement, or other financing application information. Depending on the transaction, sensitive financial information may be collected directly by a lender, financing provider, or payment processor rather than by Solara.

F. Government and Regulatory Information. Driver's license or other government identification, Social Security number, tax-related information, permit documentation, utility authorization forms, and other information required for identity verification, financing, permitting, incentives, interconnection, tax reporting, or legal compliance. We collect or process this information only when reasonably necessary and permitted by law.

G. Internet, Device, and Website Activity. Internet Protocol (IP) address, device identifier, browser type, operating system, pages viewed, links clicked, referring website, dates and times of visits, approximate location derived from an IP address, form activity, email engagement, and information collected through cookies, pixels, tags, and similar technologies.

H. Communications and Customer Service Information. Emails, text messages, chat transcripts, call notes, support requests, complaints, reviews, survey responses, and other communications with us.

I. Audio, Electronic, Visual, and Similar Information. Recordings of telephone calls, virtual meetings, in-home or remote sales consultations, and customer service interactions; photographs and videos of a property, job site, equipment, completed work, or inspections.

J. Professional and Business Information. Employer, occupation, business affiliation, title, and information relating to a person acting on behalf of a business, property owner, trust, association, or other organization.

K. Inferences and Derived Information. Inferences about product interests, service needs, eligibility, preferences, and other predictions or profiles derived from information we collect.

L. Sensitive Personal Information. Certain information described above may be considered "sensitive personal information" under California law, including Social Security numbers, government identification numbers, account login credentials, precise geolocation, and financial account information. We use sensitive personal information only for purposes reasonably necessary to provide requested products or services, process financing or payments, verify identity, maintain security, prevent fraud, or comply with law. We do not use sensitive personal information to infer characteristics about you.

3. HOW WE COLLECT PERSONAL INFORMATION

A. Directly From You. When you request a quote, schedule an appointment, complete a form, call or text us, participate in a consultation, sign an agreement, apply for financing, make a payment, create or use an account, provide utility records, request service, or otherwise interact with us.

B. Through Property Visits and Project Activities. During site surveys, inspections, installations, service visits, warranty work, permitting activities, and utility interconnection. This may include photographs, videos, measurements, equipment information, and records of work performed.

C. From Third Parties. From lenders, financing providers, utilities, equipment manufacturers, distributors, subcontractors, referral and lead sources, marketing partners, public and property records, government agencies, credit or identity verification providers, analytics providers, and advertising or social media platforms, as permitted by law.

D. Automatically Through Technology. When you use our website, portals, emails, or advertisements, through cookies, pixels, web beacons, tags, log files, and similar technologies.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following business and commercial purposes:

- To respond to inquiries, schedule appointments, provide consultations, prepare estimates and proposals, and recommend products or services.

- To evaluate a property, design a project, prepare plans, obtain permits, coordinate utility interconnection, schedule and complete installation, and provide monitoring, maintenance, repair, warranty, or customer support services.

- To determine product, program, incentive, financing, or service eligibility and to facilitate applications, approvals, funding, payments, collections, and account servicing.

- To communicate regarding appointments, contracts, project status, permitting, inspections, financing, payments, warranties, service requests, and account administration.

- To market and advertise Solara products and services, including solar, battery storage, electrical work, EV charging, energy-efficiency products, and financing options.

- To personalize content, offers, and advertisements and to measure the effectiveness of marketing campaigns.

- To record and review interactions for quality assurance, training, compliance, dispute resolution, and recordkeeping.

- To operate, maintain, secure, troubleshoot, analyze, and improve our website, systems, products, services, and customer experience.

- To verify identity, detect and prevent fraud, protect customers and personnel, and enforce agreements and policies.

- To comply with licensing requirements, building codes, utility rules, tax and accounting obligations, legal process, and other applicable laws.

- To establish, exercise, or defend legal claims and protect the rights, property, safety, and security of Solara, our customers, our personnel, and others.

- For any other purpose disclosed at the time of collection, with your consent, or as otherwise permitted by law.

5. CALL, MEETING, AND INTERACTION RECORDINGS

Where permitted by applicable law and after any notice or consent required by law, Solara and its representatives may record telephone calls, virtual meetings, in-home consultations, sales presentations, and customer service interactions. We may use recording and transcription technologies, including tools provided by third-party vendors, to record, transcribe, summarize, and evaluate interactions.

Recordings and related transcripts, notes, and summaries may be used for quality assurance, training, coaching, compliance, customer service, documentation, dispute resolution, fraud prevention, and improvement of our products, services, and sales processes. Please tell the representative if you do not wish to participate in a recorded interaction.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients for the purposes described in this Privacy Policy:

A. Lenders and Financing Partners. If you request or use financing, a lease, a power purchase agreement, a payment plan, or another financial product, we may disclose personal information to banks, credit unions, lenders, finance companies, lease and power purchase agreement providers, payment processors, and credit or identity verification providers to evaluate eligibility, perform underwriting, present offers, process applications, prepare agreements, fund projects, service accounts, and comply with law. Financing partners are independent businesses and may collect information directly from you under their own privacy notices.

B. Project and Service Partners. To subcontractors, installers, electricians, engineers, designers, site surveyors, inspectors, service technicians, equipment manufacturers, distributors, warranty administrators, and monitoring providers involved in evaluating, designing, permitting, installing, servicing, or supporting your project.

C. Utilities, Government Agencies, and Program Administrators. To electric utilities, building departments, fire authorities, permitting agencies, inspectors, state or local agencies, and rebate and incentive administrators as necessary to obtain permits, approvals, inspections, incentives, interconnection, or permission to operate.

D. Service Providers. To businesses that perform services for us, including website hosting, cloud storage, customer relationship management, communications, call recording and transcription, analytics, advertising, payment processing, electronic signature, scheduling, cybersecurity, fraud prevention, mailing, accounting, legal, and auditing.

E. Advertising and Analytics Partners. We may disclose identifiers, internet activity, approximate location, and inferences to advertising and analytics partners through cookies, pixels, or similar technologies to measure website use, improve campaigns, and deliver or measure advertising. Depending on the circumstances, these disclosures may be considered "sharing" for cross-context behavioral advertising under California law even when no money is exchanged. See Sections 8 and 13 for choices available to California residents.

F. Affiliates and Business Partners. Among Solara affiliates or commonly controlled businesses for the purposes described in this Privacy Policy, and to business partners when you request a jointly offered product, service, program, or promotion.

G. Legal, Safety, and Compliance Disclosures. When we reasonably believe disclosure is necessary to comply with law, legal process, a subpoena, warrant, court order, government request, or licensing or regulatory obligation; to enforce agreements; to collect amounts owed; to investigate fraud or security incidents; or to protect the rights, property, safety, or security of Solara, our customers, our personnel, or others.

H. Business Transactions. In connection with a merger, acquisition, financing, reorganization, sale of assets, due diligence process, or similar corporate transaction.

I. With Your Direction or Consent. To other parties when you direct us to do so, consent to the disclosure, or intentionally interact with a third party through our Services.

J. De-Identified and Aggregated Information. We may use and disclose de-identified or aggregated information that cannot reasonably be linked to a particular individual or household, and will not attempt to reidentify it except as permitted by law.

7. SALE AND SHARING OF PERSONAL INFORMATION

Solara does not sell personal information for money and does not operate as a data broker or sell consumer leads to unaffiliated lead buyers.

However, California law defines "sale" and "sharing" broadly. Certain disclosures to advertising, analytics, or social media providers through cookies, pixels, or similar tools may be treated as a sale or sharing even when no money is exchanged. Solara may engage in such disclosures for analytics, campaign measurement, and cross-context behavioral advertising. California residents may opt out as described in Section 13 and through any "Do Not Sell or Share My Personal Information" or cookie-preference link provided on our website.

We do not knowingly sell or share the personal information of consumers under 16 years of age. We do not sell or share mobile telephone opt-in consent data with unaffiliated third parties for their independent text-message marketing.

8. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

We and our service providers may use cookies, web beacons, pixels, tags, scripts, log files, and similar technologies. These tools may collect website and device activity and may be used to operate and secure the Services; remember preferences and form entries; understand how visitors use the Services; diagnose errors and improve performance; measure advertising effectiveness; create audiences and deliver, personalize, or measure advertisements; and detect fraud or unauthorized activity.

You can control cookies through your browser settings and, where available, through our cookie-preference tool. Disabling cookies may affect website functionality. Where required by applicable law, we recognize opt-out preference signals, such as the Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal. We do not currently respond to other "Do Not Track" signals that are not legally required.

9. COMMUNICATIONS, TELEPHONE CALLS, TEXT MESSAGES, AND MARKETING CHOICES

A. Transactional and Service Communications. We may contact you by telephone, text message, email, mail, or portal notification regarding an inquiry, appointment, quote, project, financing, payment, service request, warranty, safety issue, or account. These communications may be sent even if you have opted out of promotional marketing, to the extent permitted by law.

B. Marketing Communications. Where permitted by law and consistent with any consent you provide, we may contact you about Solara products, services, offers, programs, and financing options. Communications may be sent using automated systems, prerecorded or artificial voice, or automated text-message technologies where legally permitted and consented to. Consent to receive marketing calls or texts is not a condition of purchasing goods or services. Message and data rates may apply. Message frequency varies.

C. Opting Out.

- Email: use the unsubscribe link in a marketing email.

- Text messages: reply STOP to a marketing text message. You may receive a confirmation message.

- Telephone calls: ask the caller to place you on Solara's internal Do Not Call list, call 661-690-1761, or email info@solaraenergy.co.

- Mail: contact us using the information in Section 16.

An opt-out request may not stop communications sent before the request is processed, and it will not prevent non-marketing communications concerning an existing or requested transaction, project, account, safety issue, warranty, or legal obligation.

10. ENERGY USAGE AND UTILITY INFORMATION

To evaluate, design, install, finance, monitor, service, or support energy products and programs, we may access, collect, store, use, and disclose energy usage information. This may include utility bills, interval data, rate schedules, electric load, system production, battery operation, and other information associated with a customer, household, residence, or utility account.

We may obtain energy usage information directly from you, from a utility with your authorization, from installed equipment, from financing or program partners, or from other authorized sources. We may disclose this information to utilities, financing providers, program administrators, contractors, service providers, equipment manufacturers, monitoring providers, and governmental or regulatory entities as reasonably necessary to provide requested services, administer energy programs, comply with law, protect safety, or respond to legal process.

11. DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, or destruction. These safeguards may include access controls, authentication, encryption, secure hosting, monitoring, vendor management, and incident response procedures.

No security system or method of electronic transmission is completely secure. Accordingly, we cannot guarantee the absolute security of personal information. You are responsible for maintaining the confidentiality of any account credentials and for promptly notifying us if you believe your account or information has been compromised.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide and service products, complete projects, maintain warranty and workmanship records, support monitoring and customer accounts, process payments, administer financing, comply with licensing and legal obligations, resolve disputes, enforce agreements, defend claims, prevent fraud, and maintain business records.

Retention periods vary based on the type and sensitivity of information, the nature and duration of the customer relationship, contract and warranty terms, applicable statutes of limitation, and regulatory and accounting requirements. When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it, subject to legal and operational requirements.

13. CALIFORNIA PRIVACY NOTICE

This section supplements the remainder of this Privacy Policy and applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), applies to Solara and the relevant personal information. Terms defined in the CCPA have the same meanings in this section.

A. Categories Collected, Sources, Purposes, and Disclosures.

During the preceding 12 months, we may have collected the categories of personal information listed in Section 2 from the sources listed in Section 3, used them for the purposes listed in Sections 4, 5, 8, 9, and 10, and disclosed them to the categories of recipients listed in Section 6. The exact categories depend on your interactions with us. For each category, the recipients it may be disclosed to for business purposes and whether it may be sold or shared are summarized below:

- Identifiers. Disclosed to service providers, lenders, project partners, utilities, agencies, and affiliates. May be shared with advertising/analytics partners.

- Customer records information. Disclosed to service providers, lenders, payment processors, and project partners. Generally not sold; limited sharing may occur through advertising tools.

- Commercial information. Disclosed to service providers, lenders, project partners, and affiliates. May be shared with advertising/analytics partners.

- Internet or network activity. Disclosed to hosting, security, analytics, and advertising providers. May be sold or shared as defined by the CCPA.

- Geolocation data. Disclosed to project partners, service providers, utilities, and agencies. Approximate location may be shared for advertising; precise location is not used for targeted advertising.

- Audio, electronic, visual, or similar information. Disclosed to recording vendors, service providers, project partners, and legal advisors. Not knowingly sold or shared for targeted advertising.

- Professional information. Disclosed to service providers and business partners. Not knowingly sold or shared.

- Inferences. Disclosed to service providers, affiliates, and advertising partners. May be shared for advertising.

- Sensitive personal information. Disclosed to lenders, identity verification, payment, security, and service providers, and agencies. Not sold or shared for cross-context behavioral advertising.

B. California Privacy Rights.

Subject to applicable exceptions and verification requirements, California residents may have the following rights:

- Right to know and access the categories and specific pieces of personal information we collected, the categories of sources, the business or commercial purposes, and the categories of third parties to whom information was disclosed, sold, or shared.

- Right to delete personal information we collected from you, subject to exceptions.

- Right to correct inaccurate personal information maintained about you.

- Right to opt out of sale or sharing, including for cross-context behavioral advertising. You may also use a recognized opt-out preference signal such as Global Privacy Control.

- Right to limit use and disclosure of sensitive personal information to purposes permitted by law. Solara already uses sensitive personal information only for such limited purposes and does not use it to infer characteristics.

- Right to non-discrimination for exercising privacy rights.

- Right to data portability in a portable and, where technically feasible, readily usable format.

C. How to Submit a California Privacy Request.

You may submit a request by emailing info@solaraenergy.co with "California Privacy Request" in the subject line; calling 661-690-1761; or using any privacy request, "Do Not Sell or Share My Personal Information," or cookie-preference form or link made available on our website.

Please describe your request and provide sufficient information to allow us to identify relevant records and verify your identity. We will use verification information only to process and protect the request. You may use an authorized agent to submit a request; we may require proof of authorization and verification of your identity. We will respond within the time required by applicable law and may deny or limit a request where an exception applies or where we cannot reasonably verify identity or authority.

D. Opt-Out Preference Signals.

Where required by law, we process a browser-based opt-out preference signal, such as the Global Privacy Control, as a valid request to opt out of sale or sharing for the browser or device that sends the signal.

E. Financial Incentives.

Solara may offer referral rewards, discounts, promotions, or other programs that could be considered a financial incentive under California law. When required, we will provide program-specific terms describing the material terms, how to participate or withdraw, and any good-faith estimate of the value of personal information associated with the program. Participation is voluntary.

F. California "Shine the Light."

California Civil Code Section 1798.83 permits certain California residents to request information regarding disclosure of personal information to third parties for their direct marketing purposes. Solara does not disclose personal information to unaffiliated third parties for their own direct marketing purposes without appropriate authorization. Requests may be submitted using the contact information in Section 16.

14. CHILDREN'S PRIVACY

The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18 through the Services. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

15. THIRD-PARTY WEBSITES, PLATFORMS, AND SERVICES

Our Services may contain links to or integrations with third-party websites, applications, social media platforms, financing portals, payment services, manufacturer portals, or utility services. We do not control and are not responsible for the privacy, security, or content practices of third parties. Information you provide directly to a third party is governed by that party's privacy policy and terms.

16. CONTACT US

For questions, privacy requests, or concerns regarding this Privacy Policy, contact:

Solara Energy LLC

Attn: Privacy

5640 District Blvd, Suite 119

Bakersfield, CA 93311

Email: info@solaraenergy.co

Phone: 661-690-1761

CSLB License #1129211

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, products, services, business operations, or legal requirements. The "Effective Date" at the top indicates when the policy was last updated. Changes become effective when posted unless otherwise stated. If required by law, we will provide additional notice or obtain consent before using personal information in a materially different manner.

18. ADDITIONAL NOTICES

This Privacy Policy is a general description of Solara's privacy practices. Additional notices, disclosures, consents, authorizations, program terms, financing documents, utility authorizations, recording notices, and contractual provisions may apply to particular interactions, products, services, or transactions. If an additional notice conflicts with this Privacy Policy, the more specific notice will control with respect to the subject matter addressed in that notice.